![]() Shipping from Germany and the cost of the tools will cost you less, and guess what? They use nearly identical tool steel! If I would have known about the company when I first started, I would only own their tools.Our robust Gov Steel Hook 1 Pick offered in a Plastic Handle. In my opinion, look to Multipick for your next purchase. This group has been known for this level of kindness. Who knows, maybe a kind anon picker here feels your pain and gifts you some tools. Right now you totally got the shaft on this one. Then they could either write it off as a loss on their taxes or attempt to pursue an insurance claim ( unfortunately only up to $50 on priority) with the post office, maybe even both. Other companies might reship the package and include delivery confirmation at their own expense. However, what happens when something goes missing is what usually determines the difference between this company with a company that actually cares about repeat business and word of mouth. They don't have any control over the package when it arrives at your doorstep. Yes, like others have said, they did do their duty by processing the order and sending it out. I am sorry that you had to find this out the hard way. It just seems crazy to me that their knee-jerk response is to send an angry email to me. I told them I would likely take my business elsewhere and got very angry email from CEO of company.ĮDIT: I totally agree that the company did everything that it should have from a logistics point of view. TL DR Bought some picks from Peterson, they never arrived, Peterson said they couldn't/wouldn't help me. Peterson definitely offers some incredible products, but be warned that their customer service is NOT on your side. It's insane to me that I could switch so fast from having huge respect for a company's products and being so excited to finally have some of my own to being left with a bad taste in my mouth from an unprovoked (in my opinion) email directly from the CEO.Īnyways, The last past about the customer service at Peterson was a while ago, so I thought it was worthwhile to get this out there as a disclaimer for any newer members of the community. Maybe you should be angry with the thief instead? BUT BUY IT IN PERSON INSTEAD OF SHIPPING IT TO YOU or your local thief will have that item as well. ![]() I might suggest that you buy a video camera that records activity on your porch. Then you want to stop dealing with us because someone else stole it from you? You bought it, we shipped it, the post office delivered it then someone stole it off of your porch. I am disappointed in the anger towards us that you are exhibiting. Fast forward 1 day, and I get a personal email from the CEO. That cemented in my mind the fact that I would likely never receive my picks and that I never planned on purchasing any from them in the future. So I did some digging and found that Peterson is known to have pretty crumby customer service, and that the CEO of the company tends to be unhelpful and confrontational. I responded thanking them for the fast reply and mentioned that I would save up my money and buy my picks elsewhere next time.Īt this point I was upset that I had wasted my money and received 0 support from the company. Your best course of action is to report it to the police. We mailed it and the post office says thy delivered it. " u/tl_smurf, I'm sorry but this is out of our hands. I reached out to Peterson again updating them on the situation, and mentioned that maybe someone had taken the package from off my basement porch or that it had been delivered to the wrong address. ![]() I asked my neighbors if they had seen the package, and they hadn't. I did, and they said the package had been delivered to my address. So, I contacted Peterson customer service, and asked if they had any indication of what happened. So I went outside to find the package, and it wasn't there. I checked the USPS tracking number which said that they had supposedly been delivered the day before. Then I placed my $110 order (11 months of saving, RIP) and waited anxiously for them to arrive. I did my research and found the picks I wanted. I decided to save up the $10 a month I give to myself as "fun money" to buy some Peterson lock picks. ![]() I always wanted to get Peterson lock picks, but never had the money to buy them for myself. I'm a poor uni student so all of the picks I have now are the result of gifts from family members. Much of my love for lockpicking comes down to the support that I have gotten from members of this subreddit and the community at large. I feel like I should start this post by saying that this community is, in general, one of the most supportive I have ever been a part of. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |